Refunds and cancellation

Paid checkout is not available yet. The following policy will apply to GliderMCP subscriptions when sales begin.

14-day full refund

Request a full refund within 14 calendar days of any subscription charge, including the first purchase and monthly or annual renewals.

This guarantee applies to individuals and businesses worldwide. Using the product during those 14 days does not remove this guarantee.

How to request a refund

Email [email protected] or visit Paddle buyer support. Include your order reference and the email address used for your purchase. Do not send payment card details.

Paddle processes refunds for purchases made through Paddle. Our 14-day guarantee adds to the rights in its refund policy.

Cancellation

After 14 days, cancellation stops your next renewal. You keep access until the end of your paid period. We do not refund unused time unless required by law.

Cancel through the subscription management link in your Paddle receipt or contact Paddle buyer support. A cancellation request and a refund request are separate actions.

After a refund

A full refund ends the commercial licence for the refunded period. You must stop commercial use under that licence.

An offline licence file may remain technically usable until its recorded expiry. That technical limit does not extend your commercial-use rights after a refund.

Commercial trial

The planned 14-day trial requires no payment card and creates no automatic charge. There is no payment to refund when a trial expires.

Statutory rights

This policy does not limit rights required by applicable law, including withdrawal rights and remedies for faulty or misdescribed software.

Those rights can apply after our 14-day guarantee ends. Nothing here prevents a legally required refund or price reduction.