Invoices, payment method, cancellation and refunds

Paddle processes payments and is the merchant of record. Invoices, the payment method and cancellation live in the Paddle customer portal.

1. 1Open the Paddle portal

   On your account page or the team page, select Manage billing with Paddle. Sign in to Paddle with the email address used at checkout; Paddle emails a one-time code.

   If you administer a team but someone else paid, ask the payer: Paddle only lets the payer in.

   

2. 2Invoices and payment method

   In the portal, download invoices for every charge and replace the card or other payment method.

3. 3Cancel

   Cancel the subscription in the portal. It stops the next renewal; every seat keeps working until the end of the paid period. To change seats again, resume the subscription in Paddle first.

4. 4Request a refund

   You can get a full refund within 14 days of any charge, including renewals and charges for added seats. Email [email protected] with the order reference and the email used at checkout. Cancellation alone does not request a refund. See the refund policy.